Cancellation & Rescheduling Policy

At Essential Cleaning Co., we understand that plans can change. However, because our cleaning technicians are scheduled in advance, cancellations and last-minute rescheduling can result in lost work hours. To ensure fairness to both our clients and our cleaners, we have established the following cancellation and rescheduling policy:

1. Notice Requirement

• Clients must provide at least 24 hours’ notice for any cancellations or rescheduling.
• This allows us to adjust our schedule and assign new jobs to our cleaners.

2. Deposit & Cancellation Fees

• If a client cancels or reschedules within 24 hours of their scheduled appointment:
  ✅ The deposit will automatically convert into a cancellation fee.
  ✅ A new deposit will be required to book another service.
• Same-day cancellations (within 6 hours of the scheduled time) will be charged the full service fee.

3. Lockouts & Missed Appointments

• If a cleaner arrives at the property and cannot gain access, this will be considered a lockout, and a $50 lockout fee will apply.
• The client must either manually rebook the service or contact us to rebook for them.

4. Rescheduling & Fees

• Rescheduling requests made less than 24 hours before the scheduled cleaning will incur a $25 rescheduling fee.
• A rescheduled appointment is subject to availability.

5. Sick Clients & Health Cancellations

• If a cleaner arrives and the client is visibly ill, the cleaner may refuse service, and a $75 cancellation fee will apply.
• Clients who are feeling unwell are encouraged to reschedule in advance at least 24 hours before the appointment to avoid fees.

6. Holiday & Weather-Related Cancellations

• Clients who wish to cancel or reschedule an appointment due to a holiday conflict must provide at least 48 hours’ notice to avoid charges.
• In cases of severe weather or unsafe travel conditions, Essential Cleaning Co. reserves the right to reschedule services without penalty to the client.

7. No-Show & Missed Payments Policy

• If a client fails to show up for their appointment and does not provide access to the cleaner within 20 minutes of arrival, this will be treated as a no-show cancellation, and the full-service fee will be charged.
• If a payment fails and is not resolved before the cleaning, the appointment will be placed on hold until payment is received.