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Faq’s

  • Faq’s

FAQs: Everything You Need to Know

At Essential Cleaning Co, we believe in transparency and providing all the information you need. Below, you’ll find answers to the most commonly asked questions about our services, policies, and more.

General Questions

We provide a wide range of cleaning services, including residential and commercial cleaning, post-construction cleaning, tenant turnover refresh, essential curbside services, eco-friendly cleaning, and more. Visit our Services Page for full details.

You can book our services online using our booking form or contact us via email at contact@essentialcleaningco.org or phone 888-338-9428. A confirmation email or call will secure your booking.

Yes, Essential Cleaning Co. is fully licensed and insured to protect our clients and staff. All of our cleaners are also properly insured and rigorously trained to clean to satisfaction.

Yes, we provide free consultations and walkthroughs to understand your needs and offer accurate quotes. You can book using our online booking form.

Yes, we use eco-friendly cleaning products wherever possible. If you have specific preferences, please let us know.

Our services are available year-round, but we do not operate on major holidays. Please contact us for holiday scheduling inquiries.

If you are a new client, we recommend that you start with our Essential Deep Clean. This will give your whole property or space a fantastic clean and will get you caught up on your housekeeping. Then schedule our Essential Maintenance Cleanings and we will arrange regular cleanings on the frequency that you choose: every week, every two weeks, or every four weeks. 

We offer an array of Add-On services, which can be booked along with your main cleaning service. If you are looking for a specific cleaning service that is not listed, please call or email our office to ask about special request availability and pricing.
 
Please note that we do not offer laundry services, shopping or organizational services, or any services that violate our Policies.
 
If you already have a service scheduled and would like to add something from our Add-On services menu, please contact us before your scheduled cleaning at888-338-9428 or contact@essentialcleaningco.org.

Additional services cannot be requested directly from the cleaning technicians.

Service Policies and Expectations

Payment and Tipping

We accept:

    • Credit cards
    • Debit cards
    • Check
    • Online payment platforms
    • Payment is processed after service completion

Tipping is appreciated but not required.

Payment is processed automatically after service completion:

  • Card on file is charged
  • Detailed invoice provided
  • Secure, contactless payment process

Access and Entry

No, but if you're not home:

  • Provide clear instructions for property access
  • Communicate about areas to be cleaned
  • Inform us of any changes to the cleaning agreement
  • Ensure we have a way to contact you if needed

We offer multiple access options:

  • Provide a key/code for our secure key management system
  • Be present during the appointment
  • Use a lockbox or secure key exchange method
  • Discuss specific access needs during booking

Absolutely. We use a secure key management system:

  • Keys are coded and stored in a locked system
  • Only authorized personnel have access
  • Keys are returned immediately after service
  • We maintain strict confidentiality and security protocols

Essential Curbside

Essential Curbside is a subscription-based service that moves trash and recycling cans to and from the curb on designated trash days. We do not provide valet trash service or handle bagged trash separately, except when trash or recycling bins are full.

This service is ideal for busy families, seniors, property managers, and HOAs looking for hassle-free waste management.

Yes, we provide curbside services for residential and commercial properties, including vacation rentals and HOAs.

Yes, if your trash or recycling bins are full, we will move bagged trash to the curb. However, we do not handle loose waste, hazardous materials, or bulk item removal unless pre-approved.

If your cans are not out when we arrive, you can request a return visit for an additional fee, subject to availability.

Our service operates on a monthly subscription model with three options:

  • Weekly Service – Every trash day.
  • Bi-Weekly Service – Every other trash day.
  • Monthly Service – Once per month.

Subscriptions auto-renew each month, and payments are charged in advance on the same billing date.

We offer weekly, bi-weekly, and customized schedules to fit your needs.

Yes! First-time customers can get their first Essential Curbside move on us. Try it out and see the difference.

If we arrive and your cans are inaccessible (e.g., behind a locked gate or blocked by vehicles), we will attempt to contact you.

  • If no response within 15 minutes, service will be marked as a no-show.
  • No refunds are issued for no-shows, but you can reschedule for a $5 fee.

Yes, you can cancel anytime, but cancellations must be made at least 5 days before your next billing date to avoid being charged for the next month. No refunds are issued for mid-cycle cancellations, but remaining service can be transferred to a new address.

Yes! You can pause your subscription for up to 4 weeks per year. Requests must be submitted at least 7 days in advance.

If payment fails, we will attempt to charge your card three times over seven days. After that:

  • A 3-day grace period applies before service is suspended.
  • A $10 reactivation fee applies if service is reinstated within 30 days.
  • If your account is past due over 30 days, you must re-enroll as a new customer.
  • One-time fee waiver is available for first-time failed payments.

Scheduling is easy! Contact us via phone, email, or our website to book Essential Curbside as a separate service.

Yes! If you're scheduling a cleaning service, you can include Essential Curbside as an add-on. Let us know when booking, and we’ll take care of it alongside your cleaning.

Residential Cleans

We provide a wide range of cleaning services, including residential and commercial cleaning, post-construction cleaning, tenant turnover refresh, essential curbside services, eco-friendly cleaning, and more. Visit our Services Page for full details.

If you are a new client, we recommend that you start with our Essential Deep Clean. This will give your whole property or space a fantastic clean and will get you caught up on your housekeeping. Then schedule our Essential Maintenance Cleanings and we will arrange regular cleanings on the frequency that you choose: every week, every two weeks, or every four weeks. 

No, as long as you provide access to your property. Many clients prefer to come back to a sparkling clean home.

It depends on your lifestyle and needs. We offer weekly, bi-weekly, and monthly subscription options for recurring services.

Yes, we provide free consultations and walkthroughs to understand your needs and offer accurate quotes.

Yes, we use eco-friendly cleaning products wherever possible. If you have specific preferences, please let us know.

 

We offer an array of Add-On services, which can be booked along with your main cleaning service. If you are looking for a specific cleaning service that is not listed, please call or email our office to ask about special request availability and pricing. Please note that we do not offer laundry services, shopping or organizational services, or any services that violate our Policies. If you already have a service scheduled and would like to add something from our Add-On services menu, please contact us before your scheduled cleaning at 617-286-4596 or contact@essentialcleaningco.org.

Additional services cannot be requested directly from the cleaning technicians.

Commercial Cleans

We serve a wide range of industries, including offices, retail spaces, schools, student housing, salons/barbers, healthcare facilities, government buildings, and more.

Our standard services include trash removal, restroom sanitization, surface disinfection, floor care, and kitchen or breakroom cleaning. Additional services can be added as needed.

Yes, we provide flexible scheduling, including evening and weekend cleaning, to accommodate your business hours.

We tailor every commercial cleaning plan to your business’s unique needs, including square footage, high-traffic areas, and frequency.

Yes! Our Essential Care Membership plans make it easy to maintain a clean, professional environment. Reach out to us to inquire more about our Essential Care Membership Plans.

Yes, we provide free consultations and walkthroughs to understand your needs and offer accurate quotes.

Essential Maintenance Cleans

Essential maintenance cleans include regular tasks like dusting, vacuuming, mopping, trash removal, bathroom sanitization, and kitchen cleaning.

Maintenance cleaning focuses on maintaining cleanliness, while deep cleaning tackles built-up grime, hidden dirt, and hard-to-reach areas.

Yes, we offer fully customizable maintenance cleaning plans to suit your specific needs and preferences.

Yes, our maintenance cleaning services are available for residential and commercial properties.

Maintenance cleans can be scheduled weekly, bi-weekly, or monthly, depending on your preference.

Appliance cleaning is available as an add-on to maintenance cleaning services.

Essential Deep Cleans

Deep cleaning typically takes 4-8 hours, depending on the size and condition of the property.

This service includes deep cleaning of all areas, appliance cleaning, interior windows, baseboards, and optional add-ons such as carpet cleaning or trash removal.

We recommend scheduling a deep clean every 3-6 months or as needed based on your property’s condition.

Absolutely! You can pair a deep clean with services like window cleaning, appliance cleaning, or tenant turnover cleaning.

A deep clean focuses on hidden grime and less frequently cleaned areas, while maintenance cleaning is for ongoing upkeep.

Yes, you can add specific requests, such as interior oven cleaning or window cleaning, to your deep clean package.

Recurring Cleans

 Recurring services ensure a consistently clean and healthy environment, save you time, and offer discounted rates compared to one-time cleanings.

We offer weekly, bi-weekly, and monthly recurring cleaning plans.

Absolutely! Recurring cleans are tailored to address your priorities and preferences.

Yes, our recurring plans come with built-in discounts, with greater savings for more frequent cleanings.

We strive to be flexible and accommodate your changing needs. You can request changes to your cleaning schedule with advance notice. Here's how it works:

  • For minor adjustments (e.g., shifting your regular day by 1-2 days), we require at least 48 hours' notice.
  • For significant changes (e.g., switching from weekly to bi-weekly), we ask for 7 days' notice.
  • All schedule change requests are subject to availability and our team's capacity.

We'll do our best to accommodate your requests while ensuring we can maintain our high standard of service. For last-minute changes or emergencies, please contact our customer service team, and we'll work with you to find the best solution.Remember, maintaining a consistent schedule helps us provide you with the most efficient and thorough cleaning service. If you find yourself needing frequent changes, let's discuss creating a more suitable long-term schedule that better fits your lifestyle.

Yes, we require a minimum 3-month commitment for our recurring cleaning plans. This ensures we can provide consistent, high-quality service while offering you the flexibility to adjust your cleaning schedule as needed. After the initial 3-month period, you can continue service month-to-month or modify your plan.

Post Construction Cleans

It includes debris removal, dusting, window cleaning, floor care, and sanitization of all surfaces to ensure a safe and presentable space.

We handle small-scale debris removal. For larger debris, we can coordinate with disposal services or provide recommendations.

Yes, every post-construction clean is tailored to the specific needs of your project and space.

 

Phased cleanings involve breaking the cleaning process into stages, such as rough cleaning during construction, detailed cleaning post-construction, and a final touch-up before occupancy. This approach ensures your space is clean and safe at every stage. Yes, we offer phased cleaning plans to accommodate your project timeline.

We recommend scheduling the cleaning after all major construction work is complete to ensure a thorough clean.

Yes, we provide post-construction cleaning for homes, offices, and other commercial spaces.

Tenant Turnover Refresh

Tenant Turnover Refresh Cleaning is a comprehensive service tailored for various needs:

  1. Homeowners or renters moving in or out who require a thorough cleaning
  2. Real estate agents preparing properties for showings or new occupants
  3. Property managers or landlords readying units for incoming tenants

This specialized cleaning service meticulously addresses every area of a property, restoring it to a pristine, move-in-ready condition. From deep-cleaning kitchens and bathrooms to refreshing living spaces, our service ensures that every corner sparkles, creating a welcoming environment for new occupants or potential buyers

This service includes deep cleaning of all areas, appliance cleaning, interior windows, baseboards, and optional add-ons such as carpet cleaning or trash removal.

Yes, we offer tailored plans for landlords or property managers with multiple properties.

Yes, we offer bulk service discounts for landlords or managers with multiple properties or frequent cleaning needs.

We aim to complete turnover cleanings within 24-48 hours, depending on the property size and condition.

We aim to complete turnover cleanings within 24-48 hours, depending on the property size and condition.

Sanitation and Special Services

Yes, our eco-friendly cleaning service ensures sustainable and chemical-free cleaning for your space.

Yes, we use non-toxic, eco-friendly products upon request. Let us know your preferences when booking.

Yes, we provide workspace sanitation services upon request, targeting high-touch surfaces, communal areas, and shared equipment.

Our team undergoes background checks, rigorous training, and follows strict safety protocols. We are fully insured for your peace of mind.

Sanitation is only provided when specifically requested.

Yes, upon request. We use EPA-approved disinfectants to sanitize high-touch areas and ensure a safe environment.

We recommend weekly or bi-weekly sanitation for high-traffic areas to maintain a healthy environment.

We aim to complete turnover cleanings within 24-48 hours, depending on the property size and condition.

Contact us to discuss your concerns. We offer tailored solutions to address specific sanitation needs.

Appointment Preparation

We offer flexible, secure access options:

  • Hide a key in a pre-agreed location
  • Use a lockbox
  • Provide garage code
  • Share smart lock credentials

When scheduling, we'll discuss your preferred entry method. Please ensure:

  • Security systems are disabled
  • We're informed about any special circumstances
  • Pets are secured if applicable

Our cleaners will carefully enter, complete the cleaning, and lock up when finished, ensuring your home's security and privacy.

If our cleaning team arrives and can't enter your home:

  1. We'll try to contact you immediately for access instructions.
  2. If we can't reach you or gain entry, we may have to reschedule.
  3. In this case, a 50% lockout fee of the scheduled cleaning cost will be charged.

This fee compensates our team for their time and travel. To avoid this, please ensure you've provided clear entry instructions when booking your appointment. We're always happy to remind you about access details before your scheduled cleaning.

No, but if you're not home:

  • Provide clear instructions for property access
  • Communicate about areas to be cleaned
  • Inform us of any changes to the cleaning agreement
  • Ensure we have a way to contact you if needed

Absolutely! You can pair a deep clean with services like window cleaning, appliance cleaning, or tenant turnover cleaning.

For the safety of both our cleaning team and your pets, we require that:

  • Pets must be secured in a separate room or area during the entire cleaning
  • Keep pets away from cleaning areas and technicians
  • Ensure pets cannot accidentally escape or interfere with cleaning
  • If pets are aggressive or cannot be safely contained, we may need to reschedule

Our cleaning technicians are focused on providing thorough cleaning and cannot be responsible for pet supervision or handling. We appreciate your cooperation in keeping both our team and your pets safe during the service.

Cleaning time varies based on:

  • Home size
  • Current condition of the space
  • Specific service requested

Typical cleaning can range from 1 to as long as 6 or 7  hours. Our professional team is trained to work efficiently, so we often complete jobs faster than expected while maintaining high-quality standards.

 
 
 
 
 

 While we strive for excellence, we want you to be completely happy. If you have concerns:

  1. Contact us immediately at 888-338-9428 or contact@essentialcleaningco.org
  2. We'll send a either supervisor or team lead to re-clean any problem areas.
  3. Our Satisfaction Guarantee ensures we'll address your concerns within two business days.

We're committed to delivering top-quality cleaning and resolving any issues quickly and professionally.

Discounts and Promotions

Yes, we occasionally run holiday promotions. Follow us on social media for updates.

No, discounts cannot be stacked. However, we ensure our pricing and offers provide maximum value.

Yes! Our referral program offers discounts for both the referrer and the referred client. Contact us to learn more about the rewards.

Yes, long-term recurring clients receive additional loyalty discounts as part of our subscription plans.

Billing and Payment

We accept all major credit cards, debit cards, and online transfers. Payment is due on the day of service unless otherwise arranged.

Yes, we offer discounts for first-time clients, referrals, and recurring subscriptions. Contact us to learn more.

Yes, but cancellations and rescheduling must be made at least 48 hours in advance to avoid a cancellation fee.

Yes, cancellations made less than 48 hours before the appointment are subject to a $65 fee.

We do not offer refunds. However, if you're not satisfied with the service, we offer a satisfaction guarantee. Notify us within 24 hours, and we’ll re-clean the areas of concern at no additional charge.

Yes, upon request, we provide a detailed invoice for all services rendered.

Contact Us

Have more questions? We’re here to help!

  • Phone

    888-338-9428

  • Email

    contact@essentialcleaningco.org

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